Operations are defined as the transformative process within a series of activities, along a value chain extending from supplier to customer. Operations Management designs, operates, and improves supply chain systems and provides the pharmaceutical industry with a knowledge base to promote the use of best practices and operational excellence within pharmaceutical operations management. This course is designed to provide participants with a deep understanding of how to measure operational excellence including insights on relevant qualitative enablers as well as meaningful quantitative performance indicators.
Using the well-established architecture of the St. Gallen OPEX Benchmarking, the course leverages this well-established industry-tested benchmarking approach. The combination of enablers, quantitative performance indicators and structural factors will allow you to develop a manufacturing strategy or establish an operational excellence program to improve effectiveness and efficiency. The course also defines a common language with which to discuss operations management, and introduces lean concepts. Additional content includes tools and techniques to help you identify appropriate solutions for specific problems to address issues in manufacturing and compliance.